WAT GAAT ER MIS??? JE KAN BETER ZEGGEN WAT GAAT ER NIET MIS HIER EN HUN SUPPORT SLAAT OOK TOTAAL NERGENS OP.

Ineens een onaangekondigde onderhoud / storing... Ze zeggen dan na flink klagen en vragen dat het allemaal weer werkt, terwijl het helemaal nog niet werkt en laten je daarna gewoon stikken... Een stelletje clowns uit het circus zijn nog serieuzer dan het support van Contabo...

DE ENIGE TIP DIE IK KAN GEVEN IS GEWOON NEVER NOOIT NIET AAN BEGINNEN!!!
Of je moet het niet erg vinden om ineens het hele weekend of dagenlang offline te zijn met je VPS. Alle gehoste websites plus e-mails van klanten en van jezelf op die VPS zijn offline, maar het boeit ze gewoon totaal niet. Je kan e-mailen en/of vragen wat je wilt, ze negeren je gewoon keihard... Maar als je dat niet erg vind dan moet je natuurlijk lekker voor Contabo kiezen.

WIJ GAAN IN IEDER GEVAL NOOIT MEER ZAKEN MET DOEN MET DEZE CLOWNS EN SOWIESO ONS GELD TERUG EISEN, HUN PRODUCTEN WERKEN NIET EN DE SUPPORT SLAAT ECHT HELEMAAL NERGENS OP, PLUS ZE LIEGEN OOK NOG EENS!

I recently upgraded to a higher-tier VPS with Contabo, expecting better performance. Instead, the new VPS was significantly slower, taking about 15-30 seconds to load a page. Any delay costs money, and despite multiple emails and calls, it took 5 days for support to respond and migrate the server. By then, I had already moved to a new provider due to commercial losses. Contabo's refusal to issue a partial refund for their admitted failure is unacceptable. They clearly care more about money than customer satisfaction. I cannot recommend their services based on this experience.

Their answer:
Thank you very much for your email and for sharing your point of view.

Well, I have been going through the mail exchanges as well and it appears that, following your complaint regarding 'steal' noticed on your VPS 4 SSD (45.92.9.94), your server was migrated to another host system with ample resources. The pity is that we have obviously been a little bit too late with this solution, as you had decided - maybe a little bit overhasty - to change suppliers. We are really sorry that we have possibly overstressed your patience.

Regarding a refund, yes - as much as we regret to say - in fact this is not what is granted to commercial clients. The right of revocation is exclusively reserved to private consumers. But NetXZ is very obviously a commercial entity and also registered as such.

So please understand that we do not have any room for other decisions. It just would not be fair against thousands of customers with equal demands.

Thank you for your understanding. I will be checking back later this summer for getting to know, if your opinion about Contabo, your hosting partner, may have improved by then.

--
Best regards

Alexander Kuchta
Customer Experience & Sales Manager

Contabo GmbH

I had a server for 2 weeks at Contabo an chose their service for their promise of 99% DDoS mitigation.
That's not true. I became a DDoS victim by a unknown source and the only thing Contabo did was disable my IP.
After three days Contabo shut down my server forever and I paid for three months and I won't get a refund because of the DDoS.

Their promise of 99% DDoS mitigation is a lie and you should not trust it when you order a server.
You will lose your money and your server when DDoSed.