Dear Mr Karli,

We are sorry to read about your dissatisfaction with our services. Please allow us to address your feedback in the following:

Apparently, you did not receive the login data of your Contabo server after the installation has been finished, due to issues with your provided e-mail address. However, our support team assisted immediately and resolved the problem within shortest time possible, so you were able to access your Contabo customer control panel to create an own server password only two hours after contacting us.

Since we had to change the e-mail address you have added during the ordering process to resolve faced situation, it was indispensable to verify your person. We kindly ask for your understanding that such adjustments are really critical and we have to be sure that our customer is requesting the e-mail address change, to protect them from possible fraudulent activities through unauthorized third parties. This is why the connected procedure is bureaucratic somehow, but also necessary.

Unfortunately, we have never received your feedback to our queries if the problem is solved from your end or whether there is anything else we can do for you. Should you still encounter issues, we kindly ask you once again to get back to our last e-mail we wrote in this regard.
Your feedback would be appreciated anyway and we would be pleased to receive a chance to rectify the bad impression you still seem to have of us. It is always our goal to establish long-lasting and well-functioning business relationships and we would like to count you among our satisfied Contabo customers. Therefore, we are looking forward to hearing back from you!

With kind regards,
Your team at Contabo

Dear Mr Turgul,

Thank you very much for your e-mail.

For internal reasons we had to take the decision not to provide you with any products, we are awfully sorry to say. "For internal reasons" means we are not going to communicate our motivation. Our decision is not up for debate; we kindly ask for your understanding. Please do not take our decision personally. It has nothing to do with you but rather with reasons that we are not going to explain since we do not want you to misunderstand us or misinterpret our statements. Exactly because of this, we consider all information as internal company information.

Even though we cannot establish a business relationship, we would like to thank you for your request and wish you all the best and much success in the future.

The payment, which you sent, will be refunded briefly by our billing department.

If you have any questions or need help, please do not hesitate to contact us.
WTF

For contabo: You give many Google ads in Turkey and if I write vps, contabo is at the top. You spend so much money, and as you do not explain this case clearly, I am sure you lose many many customers from Turkey just because of this comment and your strange answer. Please explain this case well or get this comment deleted or get people from Turkey put their positive experiences.

For Tugrul: Why don't you write in English, there are translators so everybody could understand what happened.