I've been a customer for several years. Always had fairly good service until the last couple of months. It's gotten so bad that I urge you -- DO NOT BUY ANYTHING FROM THESE GUYS. I am on a deadline to get a site up. I bought the hosting package and domain name 5 days ago. It's never worked. I had to keep calling and asking for the new account info, the cpanel, user name, etc. They didn't send it. Finally someone cut and pasted it into a support ticket. The new domain and hosting package don't work. They had me do a traceroute. I did. They don't respond. I keep asking them to get it up and running. Nothing but an occasional email that says "we're escalating this. we'll be in touch." This morning, with the deadline at midnight tonight, seeing that they had no intention of fixing the existing domain/hosting package that I paid for, and never worked, I bought another domain name and hosting package as a temporary fix, so the site can be up and running by midnight. THEY WONT SEND THE NEW ACCOUNT INFORMATION. I don't have the cpanel info, nothing. I finally get ahold of customer support and a little girl named Jessica said she sent it. I waited. Nothing. She said I sent it. It isn't coming. "Check your spam." Lady, your other invoices get here just fine. Then I ask her to cut and paste the information into another email at the office, and send that. She can't. I ask for a supervisor. There's no one on the floor. Is there anyone in the building? No. NO ONE? NO. But I can "escalate this" to my boss tomorrow morning.  In this day and age of good service, these guys ought close down and go to work for Burger King. That would last about two minutes. The tenth customer they said "We'll escalate your order" to, they'd be fired. They hide behind a screen of non-responsive tickets. If you BELIEVE them that they're g oing to get back, you waste the five days you have, and you're left at 4:30 on Wednesday with the deadline at midnight, and you realize you've been screwed. I'm going to file complaints with the Arizona Attorney General and the BBB. In effect, if they've taken my money for hosting and domain ($59), then they should provide you the information so you can use it. They won't. I cannot tell you how bad this company is. And don't believe someone who's "replying." to this, and apologizing. It's probably a Level 1 employee whose job it is to apologize. I haven't been this angry in YEARS. I've been duped. It's a fraud. Shame, shame, shame. ZERO score. It shows TWO because I had to check a star or the thing wouldn't send. And I have some 30 domain names with them and several sites. I'll be migrating as soon as is humanly possible.

I would not recommend using this website at all. Do not waste your time or money

For many years I had a hosting account with GoDaddy. About 6 months ago I (unfortunately) switched to MacHighway thinking it was for the better. Boy did I learn differently. Numerous problems within this 6 months period, the last being this bizarre (and do I mean bizarre!) conversation I had with their tech support yesterday. At the outset of the phone conversation, I couldn't understand what the rep (I won't give his name here, but I have notified other people at the company about him). His speech was blurred. Thinking it was a phone line problem, I suggested I call him back to get a better connection. Since he seemed to be the only one manning the phones, I did get him back right away. With the same blurred speaking voice. I had a few issues to resolve (a domain name transfer, an additional domain, and an upgrade in hosting plan). And as much as I tried, he couldn't comprehend/understand any of the questions I asked him. It took him 3 tries to even find my hosting account that I had with the company. Even after I gave him all the information.At this point I put him on speaker phone so my assistant could hear it. And she gave me her take on the problem: the guy was stoned! Drunk or pot or who knows. After she said that to me, I had to agreed. The rep was completely out of it. The long time owner of this company has recently moved on and maybe this is the result. And maybe this is a one time fluke. But honestly, I really don't care what the reason. I'm running a small company and this absolutely bizarre crazy conversation has persuaded me to sever all my business with them. The prices may be good and although the promo stuff about mac people servicing mac people may sound great, they are toxic. Just don't even think about using them! If you had no stars, that's what I would give them.

Run away from this company. Awful support, can only pay with a credit card that they want to maintain. They lock you out of your account and when you seek help they tell you to log in and submit a ticket. Can't log in so can't submit a ticket!

Third rate outfit that should have been out of business long ago.

I've been with MH for a few years. I give you $12 once or twice a month for all my domains, plus the annual fee. The service is generally pretty good. Until it's not. I've had several problems over the years, but we worked it out. Until today.

When you decided to change our servers and let all our domains' emails go down without one word or email to us, what were you thinking? How could you actually do that to the folks who pay your bills and salaries? I started getting calls from clients and agents about emails they sent. Two days until I called your service center and the nice guy was very nonchalant and matter of fact that this had happened. Not an ounce of interest in what it caused on my end, total management screw up.

This is the kind of thing that make people run for the next company who offer anything similar.

Really a shame, thought you guys were in top of it.

Joseph Parsons