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I ran an account and multiple domains with them for over a decade. An IT issue they experienced cost me income, they refused to pay me for money lost, treated me like a criminal and completely disowned it. They dodged and ignored my correspondence for months then basically called me a liar. Don’t touch them, the reviews are all true. Trust the reviews. Go any else but there.
We have had so many bad experiences with Net Registry. Here is todays:
Today we found that our website had been taken down by Netregistry.
Following numerous telephone calls to Netregistiry and misinformation provided by the out sourced service center, it transpires that the reason Netregistry saw fit to take take our website was because of an overdue payment for an annual website security subscription.
My understanding is that this is an optional service, i.e. it is not a requirement to pay for the annual security subscription.
Why would Netregistry penalize us by taking down our website? This is akin to blackmail and is a very underhanded approach to business. This has caused us considerable inconvenience and expense as no one in our company was able to send or receive emails. We were effectively held hostage by being made to pay for a service which we did not want in order that Netregistry would make our site live again.
I will be taking this further including a formal complaint to the ACCC.
!!!DO NOT USE NETREGISTRY!!! What filth this service has turned into, Uber was great... after the change over to netregistry, it all went to shit March 2020, i had no idea my websites werent working until i checked and nothing loaded, ftp connection showed me all files had being deleted, so i upload everything myself to get up and running because these idiots didnt know what was broken. Few weeks later websites dont load, cpanel doesnt load, emails dont refresh, then i also find some email accounts have disappeared completely from cpanel. Today September 2020, still no resolution, so finally off to another webhost go.
They lost 5 years of my emails and files. They refused to return them after 6 months of me doing every ticket attempt (14 requests) to get my business exchanges back. They are unreliable and a HUGE RISK. I moved to Ventra IP as they were cheaper, better service and 24/7.
Do not use this organisation. Very dishonest and very unhelpful. They charged over $700 to my credit card in error and when this was flagged with them they told me to seek a charge back request from my bank rather than submitting a refund!! Unbelievable.
I lost dozens of emails from my business inbox recently. when I contacted support, a man named Mark suggested I "accidentally deleted them all". Of course, I then must have accidentally gone into my deleted items ad deleted them from there too. I logged a support ticket for a back up and was advised the ticket had been received. 3 weeks and several emails later, I have heard not one word from them. Not a single email response when I emailed them, nothing. I estimate to have lost approx. $5k in business thanks to these incompetent tools. Don't put yourself through it, you're basically paying them to sit there and do nothing all day.
EDIT - Netregistry were offered the opportunity to review this before posting. They contacted me immediately and asked what my issue was, clearly without looking back through their own records. I reiterated, and two weeks later had heard nothing.
I followed up again several weeks after that, and they blamed Covid19 for the lack of response.
3 months later, I still have not heard back from them. They are money thieves, and scammers.
EDIT - in June I had no access to emails and website for 3 days which they were unable to resolve. They currently have no phone access "due to covid19" they take days to respond to email support tickets and their chat support are incompetent with no idea what they are doing. Fed up. I decided to migrate over to another web host. It took them 3 days to transfer the domain over, a job that takes 3 mins. I have sent them an invoice for lost earnings through both ordeals which they are refusing to pay, advising neither issue was their responsibility. They have been reported to the ACCC, Consumer Protection, and the Small Business Development Corporation.
Do NOT touch these guys. They are thief's. They took money without permission by buying another domain I didn't ask for a day after I was logged on and purchased a legit domain. I let them them know straight away and they refused the refund or anything. After weeks of trying to speak to the person it was escalated to, they just don't care.
No refund, no transfer, no service.
If I didn't chase them it I probably would never of heard back from them. They are Con men who think they are above the law.
Unfortunate experience dealing with this company. At first there service was ok with reasonable rates. Problem is after canceling all my services with them they continued to charge me . I first dealt with this issue with them in 2018 thinking it was resolved and they then charged me again in 2020. After trying to reasonably resolve this issue with them they just continued to refer to the fine print and the convoluted T&C's and to top it off they somehow managed to charge an expired credit card I no longer held with obsolete numbers and expiry date. I have never dealt with such a dishonest and frankly dodgy business, this company is interested in just trying to extract as much money as they can from you how ever they can and then trying hide behind overly complicated fine print and shitty support. Find someone else to give your business to because this company is just not worth it.
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