Hello Moez,

We have checked and it seems that your account had received third party complaints regarding infected websites. All the complaints have been forwarded to you and you were asked to take action.
As we are a reputable hosting company, we do not access the accounts of our Customers without asking for consent first. Second, we only access accounts (with consent) if the Client has addressed an issue and has asked for help.
You stating that we have uploaded spam and virus files in your hosting plan cannot be true.

The complaints that were forwarded to you suggested that your website was infected - probably from a backdoor of a free/unlicensed plugin or an updated software version. We asked you to review your website's content and remove the files.
As per refunding the service costs, in our Terms of Use we clearly state that a refund is available only up to 30 days after the purchase was made.
If you have any questions or need additional information, please let us know.

Regards,

This is a ridiculous and repulsive statement, you resentful scammers. A cheap way to steal your customers. The pinnacle of fraud. You put the taste of cheap prices and finish your work by raising viruses to the sites of customers, and in the end you close their sites and waste our work.

Hello Stephanie,

We're glad that our services fit your needs! Anytime you encounter issues or need help, please do not hesitate in opening a ticket or contacting us via Live Chat!
Regards,

Hello,

The service we had provided had full Administrator privileges and was a dedicated server.
We do not offer IPMI for any of our dedicated services and if an OS change is needed, all such requests are handled via Ticket.

Regards,

Hello,

We have checked the account you are referring to and it seems that it has been suspended for uploading phishing scripts.
As per our Terms such files are prohibited and the account is suspended. As a consequence of your actions a refund is not possible.
Please read our Terms with which you have agreed when signing up for our services - thcservers.com/terms

Regards,

SCAMMERS THE WHOLE WORLD WILL KNOW HOW TO STEAL PEOPLES MONEY MINUTES AFTER THEY PAY>>>>>>>REFUND IF YOU CANT DELIVER.. GUYS DO NOT USE THIS RIPPERS. SO MANY OTHER HOSTING THAN THIS CRIMINALS

Hello,

The payment was not yet confirmed in our Bitpay account. The services are activated by the system only when the status of the transaction changes from Paid to Confirmed.
We have an automated process which allows all services to be activated once payment is received.

Regards,

Cancelled my service since it doesn't meet my requirement but its more than 30 hours since I'm waiting for my money back but from support team there is no answer for more than 24 hours. When I knock them in chat they said their term says it could take upto 30 days for refund. too pathic this is :(

now got this answre :( Amount is just 15$ while see what they are saying unfortunately.

Hello,

Your request will be handled as soon as possible, you will receive updates via ticket system.

Thank You!

Dorin S. - Junior Administrator

https://www.thcservers.com

Lookslike they're running company without money since its been 72 hours but they cannot manage to pay 15$ yet