A2 Hosting vs TrueHoster 2021

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

, i answered that im not put any link like that on site, that im not abuser, that if that heppend someone breach and insert, what do, people this heppening without our user knoweledge, and i will delete and that domain and files, but main question is, why suspend second account, payed, on other server, , thez jusr repeat suspend, abuse, and on end they just delete whole ticket, i not seing now under tickets anymore, they are milion miles from normal hosting provider, they dont hawe any understanding for problems, on end if this phishing link again not puted from my side, is reason for suspending account, ok, that can understand, but to suspend other account, on other server, that is.... just trow money on air.... they are behind vps.ag i reccomend bunch of people to them, now sending emails offering to without any charge when come to renewall transfer from them... not want to someone blame in future ifcome in simmilar situation that canheppend to anyone....