The company operates their servers out of a data center in London that has full redundancy built right in for network connections and power.  This helps to minimize the possibility of outages caused by facility failure.  They also avoid overloading their servers, which is a common cause of site downtime with most shared hosting packages.

That being said, they don't seem to have any any uptime guarantees or SLAs.  Looking through what people have said about the company on social media and forums, it seems that they have a nice, reliable service with few problems.

Most people will take advantage of just the normal shared hosting options that they provide.  Each of their packages is setup to include everything that most sites will need.  If you need help with the creation of your actual site, you can use their advanced website builders, which are available for purchase at 50 and 150 Euros, depending on the requirements of your site.

Live support is available through a toll free number, but only Monday - Friday 9AM-5:30PM.  You can contact them through email or a problem reporting system anytime and they will normally help you quite quickly.

They also have a number of well written how-to guides that will help you to get any issues you're having resolved on your own.

The pricing is fairly standard, or perhaps a little lower than what most people would expect. They really push customers to go with the annual payment arrangements, which is still affordable for most people.

As long as you don't buy any of the extras that are available, the pricing on this hosting is fair and affordable.  The extras that you can purchase can add up, but you do get what you pay for.