ddresses, and even grant root access through their ticket system just to get what I already paid for. This is completely unprofessional. I shouldn't have to waste my time dealing with support tickets and providing server credentials just to receive the service that was advertised and sold to me. What an amateur operation. A huge disappointment. Update: Customer support responded very positively and was extremely helpful. They apologized several times for the inconvenience, so I've decided to give them a full five-star rating after all.

ow, also we thank you very much for what you have done with us." I then notice that I am _STILL_ being billed by them, so once again a ticket is submitted (#395368) Sadly not long after submitting this ticket I was admitted to a hospital due to a stroke for quite some time; come home and start getting things in order only to notice I AM STILL BEING BILLED. Once again; submit a ticket (#837201) And now I'm essentially being told because so much time has passed I can only get a partial refund; Their "team" doesn't give a rats backend about their customers. Their "team" fails to do what has been asked MULTIPLE times. Their "team" LIES to you as well. So as the title says -STAY THE HELL AWAY FROM THEM-