p In-progress," with no firm delivery date. We followed up repeatedly and requested a supervisor, a firm handoff date, and a billing credit on September 29. That escalation on the remaining server's ticket is still unanswered. Support had answered a configuration question earlier, but did not explain the delay or provide an ETA. We specifically passed on overseas hardware options because we wanted to work with an American tech company and expected U.S.-based technical support. When we called for service, we reached a call center in India. That was disappointing, especially while we were already struggling to get answers about our order. This has disrupted our migration planning and made it difficult to trust the onboarding process. Delays can happen, but getting a clear answer should not require repeated chasing. We want a confirmed delivery date and a response to our billing-credit request.